At telur 33, we understand that your personal data is a trust placed in our hands. This page clearly and transparently explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
The core principles that guide how we handle your personal information
All data handling practices at telur 33 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We do not collect data beyond what is necessary to provide our services to you.
All data transmitted between your device and the telur 33 servers is encrypted using 256-bit SSL/TLS protocol — the same security standard used by leading financial institutions and banks in Malaysia.
Telur 33 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes without your prior explicit consent.
We explain clearly what data we collect, why we need it, how long we retain it, and who can access it. No guesswork, no confusing legal jargon – all written in plain, straightforward language.
You have the right to access, correct, update, or request the deletion of your personal data at any time. Simply contact the telur 33 support team and we will process your request within 14 business days.
Telur 33's data protection systems are audited regularly by our internal security team and independent external experts to ensure our protection standards remain current and meet the evolving demands of the industry.
Welcome to our Privacy Policy page telur 33. This document outlines our commitment to protecting the privacy and personal data of current and prospective members of the telur 33 platform, accessible via our official website.
This Privacy Policy applies to all information we collect through the telur 33 platform – including the website, online gaming services, communications with our support team, and any other interactions you have with us. By using our platform, you agree to the practices described in this document.
We practise a "privacy by design" approach – meaning privacy protection is built into every system and process from the ground up, not added as an afterthought. This is how we ensure your data remains protected at every stage of its journey through our systems.
Legal Basis: telur 33's Privacy Policy is prepared and implemented in accordance with Malaysia's Personal Data Protection Act 2010 (Act 709), the primary legislation governing the collection and processing of personal data by commercial organisations in Malaysia.
Telur 33 only collects personal data that is strictly necessary to provide our services. The following are the categories of data we collect:
Important Note: telur 33 does not directly collect credit or debit card information. All payments are processed through recognised and registered third-party secure payment gateways in Malaysia, including FPX providers, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow.
Your personal data is collected through the following channels:
When you complete the registration form on telur 33, you provide your name, phone number, and password directly to us.
To meet compliance requirements and process withdrawals, we request a copy of your MyKad and relevant supporting documents at the appropriate stage.
When you make a deposit or withdrawal via a local e-wallet or FPX through Maybank2u or CIMB Clicks, transaction details are automatically recorded in our system.
When you play slots, Live Casino, or place sports bets, our system automatically records your activity and game history for quality control and verification purposes.
When you contact our support team via live chat, email, or WhatsApp, the content of those communications is retained for quality control and future reference purposes.
Our platform uses cookies and similar technologies to remember your preferences, improve website performance, and analyse usage patterns on an aggregate basis (not at an individual level).
Telur 33 uses your personal data solely for the following legitimate and necessary purposes:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Registration & account management | Name, phone number, email | Contractual fulfilment |
| Identity verification (KYC) | MyKad, full name | Legal obligation |
| Processing deposits & withdrawals | Financial details, transaction records | Contractual fulfilment |
| Customer Support | Name, phone number, communication records | Legitimate interests |
| Fraud prevention & security | IP address, technical data, activity logs | Legitimate interests |
| Platform improvements | Technical data (aggregated, anonymised) | Legitimate interests |
| Regulatory compliance & reporting | Identity & Financial Data | Legal obligation |
Telur 33 does not use your personal data for any purpose not listed above without first obtaining your consent.
It is the firm policy of telur 33 to does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in the course of operating the platform, we may share data with selected parties under the following limited circumstances:
We work with selected service providers who assist us in operating the platform, including payment gateway providers (Touch 'n Go, GrabPay, DuitNow, FPX), cloud computing service providers, and gaming software providers. All such providers are bound by strict data confidentiality agreements and may only use your data for the specified purposes.
We may be required to disclose certain personal data to the relevant authorities when mandated by Malaysian law, court order, or in the context of an official investigation by law enforcement agencies.
In cases of suspected fraud or money laundering activity, telur 33 reserves the right to share the necessary information with the relevant authorities and, where required, with payment platforms to prevent further losses.
Our Commitment: telur 33 does not share your data with advertising companies, third-party marketers, or any commercial parties not directly involved in delivering our services to you.
Telur 33 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, taking into account Malaysian legal and regulatory compliance requirements:
The telur 33 platform uses cookies and similar technologies to enhance your experience. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser. Please note that disabling essential cookies may affect certain features on the telur 33 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by telur 33:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 14 business days of receiving a valid request.
If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You may update basic information through your account settings or by contacting our support team.
You may request the deletion of your personal data when it is no longer needed for its original purpose, subject to our record-keeping obligations under Malaysian law.
In certain circumstances, you have the right to request that we restrict how we process your data — for example, while you are disputing the accuracy of your data or during the investigation of a complaint.
You have the right to receive your personal data in a machine-readable format so that you may transfer it to another service provider if you wish.
You have the right to object to the processing of your data for specific purposes, such as direct marketing. Once you raise an objection, we will stop using your data for that purpose.
How to Exercise Your Rights: To exercise any of the rights above, please contact the telur 33 Data Protection Officer (DPO) by email at privacy@telur33.im or via the request form within your account. We will respond within 14 business days.
The telur 33 platform is a service exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from children or minors under the age of 18.
If we discover that someone under the age of 18 has registered and used our platform, we will immediately close the account and delete all associated data. If you are aware that a minor is using the telur 33 platform, please notify us immediately at privacy@telur33.im.
Parents and guardians are encouraged to make use of parental control tools available on their devices and web browsers to prevent unauthorised access by minors to online gaming platforms.
The telur 33 platform may contain links or integrations to third-party services such as payment gateways (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u and CIMB Clicks) and game providers. Please note that:
Telur 33 reserves the right to amend this Privacy Policy from time to time to reflect changes in Malaysian law, technology, or our operational practices. When material amendments are made, we will:
Your continued use of the telur 33 platform following any amendments to this Privacy Policy will be considered your acceptance of the revised terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how telur 33 handles your personal data, please contact our Data Protection Officer:
We will make every effort to resolve your privacy concerns fairly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the PDPA 2010.